The role of Hospital Performance Assessment on Medical Tourism Development

  • Mona Mohammadnia Department of Health Services Administration, Science and Research Branch, Islamic Azad University, Tehran, Iran http://orcid.org/0000-0002-1542-9956
  • Kamran Hajinabi Department of Health Services administration, Science and Research Branch, Islamic Azad University, Tehran, Iran.
  • Mahmoud Mahmoudi Majd Abadi Department of Health Services Administration, Science and Research Branch, Islamic Azad University, Tehran, Iran
  • Ali Komeli Department of Health Services Administration, Science and Research Branch, Islamic Azad University, Tehran, Iran
Keywords: Hospitals, Medical tourism, Industry, Treatment outcome

Abstract

Background & Aim- Medical tourism industry would not be developed without well-known healthcare centers which popular for their therapeutic outcome, efficiency, patient centeredness, responsive to governance and staff orientation. To do so, this study designed and carried out.
Materials & Methods- This was an applied, correlation and cross-sectional study which was done in first quarter of 2018. The population of study consisted of International patient department hospitals staff that were selected randomly (N=263). There were used two kinds of research-made questionnaires for medical tourism development and hospital performance assessment which were included of 14 and 45 questions respectively and validated by experts. The reliabilities determined as 0.85 for medical tourism development and 0.68 for hospital performance assessment by Cronbach’s alpha coefficient .The Pearson correlations counted as 0.85. SPSS version 21 was used for all descriptive and inferential analysis.
Results- It has been shown that there was a significant correlation between all hospital performance assessment dimensions and medical tourism industry (P<0.05). The most correlation related to patient centeredness (r=0.45) and the least went to staff orientation (r=0.30). Total amount of correlation between two variables determined as 0.76.
Conclusion- There was a significant and direct relation between hospital performance assessment dimensions and medical tourism development. So, it is strongly recommended that hospital managers as well as policy makers implement hospital performance strengthening strategies for generating medical tourism attraction.

References

McCarthy G, Fitzpatrick J. Development of a competency framework for nurse managers in Ireland. J Contin Educ Nurs. 2009; 40(8): 346-350.

Connell J. Medical tourism: sea, sun, sand and … surgery. Tourism Manage 2006;27: 1093-100.

Ramirez de Arellano A. Patients without borders: the emergence of medical tourism. Int J Health Ser 2007;37: 193-8.

Whittaker A. Pleasure and pain: medical travel in Asia. Global Public Health 2008;3:271-90.

Henderson J. Healthcare tourism in Southeast Asia. Tourism Rev Int 2003;7:111-21.

Kazemi Z. Study of the effective factors for attracting medical tourism in Iran. Master degree thesis: Marketing and e-commerce 2008; University of Isfehan and Lulea university of technology.

Street M. Medical tourism in Iran: analysis of opportunities and challenges with MADM approach. Research Journal of Biological Sciences. 2010;5(3):251-7.

Ministry of health and medical education. Regulations for international patients department; 2015

Lautier M. International trade of health services: Global trends and local impact. Health policy. 2014;118(1):105-13.

Sadr Moomtaz N, Agharahimi Z. Medical tourism industry in Iran: Strategies for development. Health information management 2011;7 (special issue): 524.

Wensing M. Jung HP, Mainz J, Olesen F, Grol R. A systematic review of the literature on patient priorities for general practice care. Part 1. Description of the research domain. Social Science and Medicine 1998; 47:1573-88.

Handson DC. The role of public values in setting health care priorities. Social Sciences and Medicine 1991; 32:773-81.

Keckley PH, Coughlin S, Eselius L. 2011 survey of health care consumers in the United States: key findings, strategic implications. Deloitte center for health solutions; 2011.

Veillard J, Champagne F, Klazinga N,et al. A performance assessment framework for hospitals: the WHO regional office for Europe PATH project. Int J Qual Health Care 2005;17:487-496.

Herrick DM. Medical tourism: global competition in health care. NCPA policy report No.304[online]. 2007[cited 2007 Nov];available from: URL:www.ncpa.org/pub/st/st304/

Hinnawi R. Investment in medical tourism industry in MENA region. Medical tourism and healthcare management Jordan [online]. 2007;available from: URL:www.sagliketurizmi.org.tr/

Monica H, Yu-Feng H. Thailand medical tourism cluster [online].2006 [cited 2006 May 05]; Available from: URL:www.isc.hbs.edu/pdf/student-project/Thailand-medical -tourism/.

Kalshrtti P, Pillai D. Tourism products development and management medical tourism-A shifting paradigm. Proceedings of the 1st conference on tourism in India- challenges ahead;2008 May 15-17; kerala, India, 2008.

Shalbafian A. Effective factors health tourism,[Thesis MSc] Tehran: Allame Tabatabaei University; 2006.

Ajmera P, Satia HK, Singh MG. Development of a reliable and valid questionnaire considering Indian hospital’s perspective of globalization of health in context to India.International journal of Engineering research and general science,2015;3(1):764-777.

Qolipour M, Torabipour A, Faraji Khiavi F, Saki Malehi A. Validation of Medical Tourism Service Quality Questionnaire (MTSQQ) for Iranian Hospitals. Electronic Physician., 2017; 9(3): 3905-3911, http://www.ephysician.ir

Cattaneo O. Trade in health services: what's in it for developing countries?. Policy research working paper 5115, the world bank poverty reduction and economic management network international trade department,2009; available at:http://papers.ssn.com/sol3/papers.cfm?abstract_id=1503809

Bertinato L, Busse R, Fahy N, Legido-Quigley H, McKee M, Palm W, Passarani I, Ronfini F, World Health Organization. Cross-border health care in Europe.2005; Available at: www.euro.who.int/document/e87922.pdf

Rosenmöller M, McKee M, Baeten R. Patient mobility in the European Union. Learning from experience. 2006.

Joint commission on accreditation of healthcare organizations. National library of healthcare indicators health plan and network edition. Oakbrook terrace, IL: Joint commission on accreditation of healthcare organization, 1997.

Khajeh pour A, Doosti M. The survey of the role of customer relations management with the exercise tourism development industry. Journal pf planning and tourism development.2016;5(17):115-127.

Published
2018-12-05
How to Cite
1.
Mohammadnia M, Hajinabi K, Mahmoudi Majd Abadi M, Komeli A. The role of Hospital Performance Assessment on Medical Tourism Development. jbe. 4(3):162-166.
Section
Original Article(s)